Food & Beverage Manager


Responsible for the overall accountability for the day-to-day profitability, presentation, plans and operation of an accommodation provider.


Key Responsibilities

  • Control expenses and maximise profits.
  • Liaise and create rapport with reservationists, sales and marketing, contractors and maintenance, body corporate, department managers and supervisors, and guest service agents.
  • Maintain knowledge about trends in the industry.
  • Oversee rosters and ensure salaries/wages are monitored and controlled.
  • Ensure repairs and maintenance are organised and completed.
  • Organise operations in accordance with the organisation’s policies and standards.
  • Lead by example in delivering exceptional levels of customer service and maintain the customer service culture.
  • Monitor staff and their service delivery to guests.
  • Handle complaints and online reviews to ensure issues are resolved promptly.
  • Enable staff growth, development, and learning throughout the premises and provide feedback where necessary.
  • Familiarise oneself with emergency procedures and attend Occupational Health and Safety training as required.


Growth: Moderate

Education Pathways: SIT50416 Diploma of Hospitality Management

Related Roles

Hotel Manager | Resort Manager | Motel Manager | Hostel Manager | Caravan Park Manager