Food & Beverage Manager

Overview

Responsible for the overall accountability for the day-to-day profitability, presentation, plans and operation of an accommodation provider.

Control expenses and maximise profits.
Liaise and create rapport with reservationists, sales and marketing, contractors and maintenance, body corporate, department managers and supervisors, and guest service agents.
Maintain knowledge about trends in the industry.
Oversee rosters and ensure salaries/wages are monitored and controlled.
Ensure repairs and maintenance are organised and completed.
Organise operations in accordance with the organisation’s policies and standards.

Lead by example in delivering exceptional levels of customer service and maintain the customer service culture.
Monitor staff and their service delivery to guests.
Handle complaints and online reviews to ensure issues are resolved promptly.
Enable staff growth, development, and learning throughout the premises and provide feedback where necessary.
Familiarise oneself with emergency procedures and attend Occupational Health and Safety training as required.