Assists in transporting luggage for guests in hotels and for passengers in transport terminals. They escort guests to their rooms and provide other guest services.


Key Responsibilities

  • Manage luggage and carry to guest’s room or vehicle on departure
  • Inform guests about the hotel and facilities
  • Provide maps and information about the area
  • Liaise with transport carriers to make travel arrangements and retrieve lost luggage
  • Park and retrieve guest vehicles
  • Maintain cleanliness and appearance of front of house area
  • Participate in environmentally sustainable work practices


Growth: Stable

Education Pathways: SIT20316 Certificate II in Hospitality