Guest Service /
Reservation Agent



Provides outstanding guest experiences from the point of reservation to departure by demonstrating commitment to service excellence and ensuring guest satisfaction.


Key Responsibilities

  • Greet guests
  • Answer telephone professionally and direct calls
  • Anticipate guest needs
  • Local knowledge of the area
  • Maintain guest privacy and confidentiality
  • Handle complaints
  • Pass on guest messages
  • Make reservations
  • Sell rooms
  • Liaise with Food and Beverage personnel
  • Coordinate luggage handling and storage
  • Ensure staff can effectively handle reservations
  • Process payments and generate invoices
  • Inspect common areas and ensure guest rooms are presented at the highest standard
  • Possess local knowledge of the area
  • Handle guests’ complaints
  • Manage online reservation booking system