Guest Service /
Reservation Agent
![](/wp-content/uploads/2019/04/Reservations-agent-and-case-study-Amy-2.jpg")
Key Responsibilities
- Greet guests
- Answer telephone professionally and direct calls
- Anticipate guest needs
- Local knowledge of the area
- Maintain guest privacy and confidentiality
- Handle complaints
- Pass on guest messages
- Make reservations
- Sell rooms
- Liaise with Food and Beverage personnel
- Coordinate luggage handling and storage
- Ensure staff can effectively handle reservations
- Process payments and generate invoices
- Inspect common areas and ensure guest rooms are presented at the highest standard
- Possess local knowledge of the area
- Handle guests’ complaints
- Manage online reservation booking system