Guest Service Attendant


Welcomes guests into an amusement park and attends to needs, enquiries and complaints.


Key Responsibilities

  • Open and close the amusement park
  • Monitor park signage for accuracy and issue corrections as required
  • Sell guests’ tickets and welcome them into the park
  • Provide maps and information on program of events
  • Handle guest complaints including approving refunds
  • Assist with guest complaints on social networking sites, phone, and email
  • Ensure smooth running of daily operations of guest service department
  • Oversee special events or extended trade hours
  • Advise staff of current product and promotional information
  • Execute promotional activities
  • Perform aspects of training and recruitment
  • Conduct technical, customer service and presentation audits
  • Ensure guests’ safety and security