Guest Service Attendant
Key Responsibilities
- Open and close the amusement park
- Monitor park signage for accuracy and issue corrections as required
- Sell guests’ tickets and welcome them into the park
- Provide maps and information on program of events
- Handle guest complaints including approving refunds
- Assist with guest complaints on social networking sites, phone, and email
- Ensure smooth running of daily operations of guest service department
- Oversee special events or extended trade hours
- Advise staff of current product and promotional information
- Execute promotional activities
- Perform aspects of training and recruitment
- Conduct technical, customer service and presentation audits
- Ensure guests’ safety and security