Airline Passenger Officer
Key Responsibilities
- Issue and check tickets and travel documents, check-in passengers for their flight and allocate seats on the aircraft
- Check baggage size and weight
- Direct passengers to immigration and/or departure gates, and provide information about customs and immigration procedures
- Assist with passenger enquiries and complaints
- Attend to travelling airline staff and crew
- Provide information about flight arrival and departure times and use the public address PA system to make announcements to arriving and departing passengers
- Guide passengers to luggage areas and assist passengers with lost luggage
- Help passengers requiring special assistance, such as VIPs, disabled and elderly passengers, parents with infants and unaccompanied minors
- Ensure security measures are adhered to at all times