Transports passengers in vehicles (car, taxi,bus, charter) and maintaining high level of customer service by ensuring all operations are timely, professional and safe.


Key Responsibilities

  • Drive passenger vehicles in a safe and comfortable manner according to road conditions and legislative requirements
  • Perform daily vehicle safety check as per check sheet and Department of Transport requirements
  • Carry out simple emergency maintenance while on tour
  • Maintain security of cash handling at all times, including the complete and correct documentation of collection of payments as per policy and procedures
  • Exhibit professional guiding and presentation standards by greeting passengers in a friendly manner and reporting any complaints or concerns
  • Ensure security of the coach and passenger luggage
  • Brief customers on general safety procedure at the beginning of the journey, and specify safety procedures throughout the tour according to location requirements
  • Ensure all passengers have an understanding of the itinerary in regards to timings, or activities on tours and journeys
  • Answer any passenger queries
  • Provide timely and appropriate commentary or interpretation to group throughout the day
  • Coordinate group requirements with suppliers, such as accommodation venues, caterers, attractions, and communicating with reservations staff


Education Pathways: TLI31216 Certificate III in Driving Operations