Train Crew


Manages customer service on suburban and long- distance passenger trains.


Key Responsibilities

  • Maintain the safety of the train and security of freight
  • Ensure passengers get on and off the train safely, and take action if there is an accident or if a passenger becomes ill
  • Provide on-board customer service to passengers
  • Adhere to train timetables
  • Inspect trains, carry out any adjustments and report major problems


Education Pathways: TLI22318 Certificate II in Rail Customer Service (Train Conductor)

TLI33118 – Certificate III in Rail Customer Service

TLI32318 – Certificate III in Electric Passenger Train Guard