Accommodation Manager
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Key Responsibilites
- Direct and oversee reservation, reception, room service and housekeeping activities
- Control expenses and maximise profits
- Liaise and create rapport with reservationists, sales and marketing, contractors and maintenance, body corporate, department managers and supervisors, and guest service agents
- Maintain knowledge about trends in the industry
- Oversee rosters and ensure salaries/wages are monitored and controlled
- Ensure repairs and maintenance are organized and completed
- Organise operations in accordance with the organisation’s policies and standards
- Ensure compliance with government legislation
- Lead by example in delivering exceptional levels of customer service and maintain the customer service culture
- Monitor staff and their service delivery to guests
- Handle complaints and online reviews to ensure issues are resolved promptly
- Enable staff growth, development, and learning throughout the premises and provide feedback where necessary
- Familiarise oneself with emergency procedures and attend Occupational Health and Safety training as required
Related Roles
Hotel Manager | Resort Manager | Motel Manager | Hostel Manager | Caravan Park Manager