ICT Support Technician

Overview

Ensures all telecommunication, network and computing systems are functioning correctly. Train and advise staff on processes, technology and applications. Provide in-house technical expertise to identify and resolve infrastructure and software problems.

Key Responsibilities

Identify the hardware and software needed to provide solutions to problems
Assist in the customisation and adaptation of existing programs to meet user’s requirements
Download and install appropriate software
Connect users to networks and provide initial training in facilities and applications

Provide information relating to customer’s hardware and software purchasing decisions
Ensure users can use the equipment by providing assistance and self- help instructions

Overview

Key Responsibilities

Snapshot