ICT Support Technician



Ensures all telecommunication, network and computing systems are functioning correctly. Train and advise staff on processes, technology and applications. Provide in-house technical expertise to identify and resolve infrastructure and software problems.


Key Responsibilities

  • Identify the hardware and software needed to provide solutions to problems
  • Assist in the customisation and adaptation of existing programs to meet user’s requirements
  • Download and install appropriate software
  • Connect users to networks and provide initial training in facilities and applications
  • Provide information relating to customer’s hardware and software purchasing decisions
  • Ensure users can use the equipment by providing assistance and self- help instructions


Growth: Strong

Education Pathways: ICT30115 Certificate III in Information, Digital Media and Technology

ICT40115 Certificate IV in Information Technology

ICT40215 Certificate IV in Information Technology Support